warranty and repair info
Your UltraPure Water Quality product comes with a manufacturers warranty against defects in materials and workmanship. If you have an issue within the stated warranty period, please contact us at 877-281-7603 or email to to initiate the warranty process. We will gather the required information and dispatch a local Authorized Service Dealer (ASD) to schedule to repair.
Warranty periods by product:
UPS350 - 1 year parts
UPS800 - 1 year parts
EUVIII - 3 year parts
In Ground Pool Units (UPP Series) - 2 years pro-rated (First year parts and labor, second year parts only)
Above Ground Pool Units (UPAG Series) - 1 Year parts
For units that are beyond the manufacturers warranty period and in need of repair, please contact us and we will be happy to provide the name of a local Authorized Service Dealer (ASD) in your area.