Spa Troubleshooting
Warranty Information
Glow Fitting doesn't light up
Water in the 1/4" tubing
No Suction
Warranty & Replacement Parts
Warranty should be claimed through your dealer. If warranty cannot be handled through your dealer, please obtain a Return Goods Authorization (RGA) number, which allows you to send your unit to a local warranty repair station. RGA numbers can be obtained by calling 877 281-7603. Replacement or spare parts must be purchased through your dealer.
The glow fitting adaptor is not lit blue/green and shows the bulb not operating
- Check the cord connection and power to the source to ensure power is available. When the UltraPure™ Automatic Water Cleaner™ is plugged directly into the support system, the support system must be running at low speed to provide power to a receptacle.
- If a bulb has been off and air temperature is cold, allow additional time to light or warm to room temperature.
- Call your dealer or UltraPure Water Quality Inc. for repair and or warranty replacement.
The 1/4" connector tubing has water inside
- Disconnect the tubing and ensure that the check valve is good. Note: Ensure that air will only pass in one direction (from the flat side to the round, printed side) through the check valve.
- Blow water out of the tubing and ensure there is a double loop (Hartford-Loop) somewhere in the tubing.
- Call your dealer or UltraPure Water Quality Inc.
No suction is being felt from the tubing
- Check spa for bubble mist entering spa water at the jets. Ensure air controls are closed and filter is clean.
- Check for water in ozone connector hose or loose hose connection.
- Remove and inspect, clean and/or replace.